Duties of vs expected role of Ford’s Social Media Team on this Forum

Most users of this Forum have seen the @Ford Motor Company ‘user’ (Ford’s ‘Social Media Team’) or have had a reason to interact with them.

You may also have seen or used the phone number for the Ford call center representative.

And some owners in this Forum have expressed the wish that they could connect with a genuine Ford Motor Company employee to resolve the issues they have with their Ford.

Do you know the roles and responsibilities of each of the above? Do you know…

Duties of vs expected role of Ford’s Social Media Team on this Forum